![]() This helps you capture more leads and turn those leads into loyal customers. ![]() With Drift, you can create targeted messages and chatbots that speak directly to visitor needs and interests. Their platform uses artificial intelligence and chatbots to facilitate real-time conversations with customers, making it easy for businesses to capture leads, answer customer questions conversationally, and build relationships with their audience. You can set up automated messages as well as workflows to help you reach out to customers at the right time and with the right message.ĭrift offers a more conversational approach to customer communication. The interface is intuitive and user-friendly, making it easy for businesses of all sizes to get started. It also allows businesses to have real-time conversations with their customers over channels like chat, email, and social media. With Intercom, businesses deliver personalised, targeted messages that are tailored to each customer's unique needs and preferences. Intercom provides a product suite that helps businesses communicate with their customers at every stage of the customer journey – from lead generation to after-purchase support. The best part? Both platforms provide a range of chatbot types to experiment with in harnessing the lead-generating latest in chatbot power. We’re glad to hear it! In this article, we'll explore popular chatbot builders Intercom and Drift to help you decide which chatbot builder is right for you.īoth Intercom and Drift offer no-code chatbot creators that make building and branding chatbots easy – again, coding knowledge not required. Seeing even some of the benefits, you're probably wondering how to implement a chatbot on your website. For example: Mortgage calculator template.Give customers calculated results: Chatbots prompt customers to provide important information so their responses are as accurate and personalised as possible. For example: Cinema ticket reservation chatbot template.Help customers find products: Chatbots assist customers in finding products by asking specific questions about their preferences, needs, and budget. For example: Wedding planner website template.For example: Lead generation chatbot templateĪnswer common questions: By providing quick (and accurate!) responses, chatbots help improve customer satisfaction while reducing the workload of customer service representatives. ![]() Generate leads: Chatbots are programmed to interact with website visitors and initiate conversations, collecting lead information along the way. Listed below are just a few of the benefits of chatbots. That's because chatbots provide instant responses, 24/7 availability, and conversational interactions that make customers feel heard. So why should you consider implementing a chatbot on your website? 62% of consumers actually prefer using a customer service chatbot over a live agent. Have you ever come across a little widget on a website that nudges you to chat? If so, you’ve encountered a chatbot! These clever bots are proving a force in engaging with today’s website visitors, capturing leads, and ultimately driving sales.
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